OBAT & Recovery Services - Holyoke Health Center
Addiction Treatment (Suboxone/MAT) • Holyoke, MA
Ratings by platform
- HelpConnectUsa: 3.9/5 (441)
- Recovered.org (Trustscore): 3.85/5 (Trustscore) (not stated)
- Vitals.com: 3.7 (rating shown) (not stated)
- Yelp: not stated (2 reviews (as shown via MapQuest/Yelp feed))
What patients say
Patients praise
- OBAT/recovery services include recovery coaching and 24/7 nursing availability (program-level positives, not review text).
Common complaints
- Reported difficulty getting appointments / delayed follow-up.
- Reported poor or unprofessional customer service / dismissive phone handling.
- Reports of lack of help and administrative/record issues (e.g., paperwork missing, giving info to others improperly).
In patients' words
"“Was approved for therapy 8 months ago and have not been seen by anyone… every time they act like and tell me they’re sending a referral but never follow up.”"
— localitybiz.com (Holyoke Health Center reviews)"“Spent the better part of an afternoon either calling with no answer, or on hold for hours only to be met with dead air… dismissive and grossly unprofessional.”"
— localitybiz.com (Holyoke Health Center reviews)"“Customer service is a joke. I was on hold for like 10 mins…”"
— mapquest.com showing Yelp excerpts for Holyoke Health Center"“The workers are lazy… I hate that I wasted time with these, I’m switching my primary care immediately.”"
— localitybiz.com (Holyoke Health Center reviews)More clinics in Holyoke
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