Wala'au Therapy | Speech & Language Therapy in Hilo, Hawaii
Speech Therapy • Hilo, HI
Ratings by platform
- Birdeye: 5 out of 5 stars (2 reviews)
- Beaming Health: 1 out of 5 stars (1 review)
What patients say
Patients praise
- Local business recommendations
- General high star rating on some platforms
Common complaints
- Unprofessional communication style (rude, condescending, passive-aggressive)
- Poor rapport with clients
- Use of inappropriate tone (baby talk) with clients
- Concerns regarding impact on client self-esteem and progress
In patients' words
"I can only speak about my experience with one speech therapist at Wala'au that I've had the displeasure of working with. Stephanie Mullin. I find her to be rude, condescending and passive aggressive. She uses baby talk with my client and not surprisingly, lacks rapport with them. ... I would never allow my family members to work with her because I fear she'd damage their self esteem, thus hindering progress."
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