East Hawaii Health Cancer Center - Hilo Benioff Medical Center
Oncology • Hilo, HI
Ratings by platform
- PlainHospital (based on CMS data): 2 out of 5 stars (CMS Overall Star Rating) (N/A)
- Healthgrades (East Hawaii Health Cancer Center specific): 5.0 out of 5 stars (1 rating/review)
- Vitals: 4.3 out of 5 (associated providers) (2 ratings/reviews)
What patients say
Patients praise
- Specific physicians praised for thoroughness, kindness, and proactive care coordination
- Positive experiences with successful acute medical treatment
- Majority of hospital patients surveyed express willingness to recommend the facility
Common complaints
- Reports of understaffing and chaotic hospital environment
- Complaints regarding slow emergency department service and wait times
- Concerns about administrative/referral delays and billing issues
- Occasional negative feedback regarding staff bedside manner and perceived lack of care
- Documented incidents of patient-to-resident abuse in care settings and other safety concerns tracked by oversight agencies
In patients' words
"Excellent experience. I was referred to Dr Wilcox... he took it upon himself to make several phone calls... he took the time and trouble to ensure it would proceed in a timely manner. Aside from all of this, Dr. Wilcox was patient, thoughtful and kind."
— Healthgrades Review (East Hawaii Health Cancer Center)"They don’t care about you."
— WebMD/Vitals User Review (East Hawaii Health Cancer Center)"Dunphy diagnosed the problem, and Dr. Pierce and the FMS team provided the excellent treatment while I was hospitalized..."
— Yelp Review (Hilo Benioff Medical Center)More clinics in Hilo
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