at The Rehabilitation Hospital of the Pacific at Hilo

Patients praise

• Patients and family members have noted that the facility is clean and offers private care areas
• Individual stories highlight successful recovery journeys, particularly in stroke and trauma rehabilitation, citing compassionate and motivated therapists and nurses
• Some patients feel the facility plays a critical role in restoring quality of life and independence

Common complaints

• Allegations of violations of the Civil Monetary Penalties Law, including illegal remuneration to a physician (Hilo clinic) and employment of an excluded individual (overall organization)
• Complaints regarding poor patient care, including lack of assistance with basic needs like toileting and call button response times
• Reports of poor customer service, including difficulty with scheduling, unresponsive staff, and impersonal front office interactions
• Frustration regarding discharge planning and lack of coordination with pharmacy or post-discharge care