Hilo Benioff Medical Center Behavioral Health Unit
Behavioral Health • Hilo, HI
Ratings by platform
- Yelp: 2 out of 5 stars (66 reviews (Yelp))
What patients say
Patients praise
- Some individual staff members described as knowledgeable and compassionate
- Support staff noted as helpful by some families
Common complaints
- Long emergency room wait times and inconsistent triage
- Reports of rude, unprofessional, or dismissive staff
- Challenges with administrative, billing, and referral processes
- Concerns regarding quality of care and communication
In patients' words
"They were knowledgeable and compassionate, the epitome of what you expect of a nurse."
— Yelp review for Hilo Benioff Medical Center"The hospital was labeled understaffed and chaotic, especially on high-volume days."
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