Hilliard Primary Care Doctor | Family Medicine | COPC
Cardiology • Hilliard, OH
Ratings by platform
- Birdeye (COPC corporate): 2.6 out of 5 stars (78 reviews)
- BestProsInTown: Not explicitly stated, but high regard implied (191 reviews (Northwest Family Physicians))
What patients say
Patients praise
- Highly regarded, attentive, and expert physicians who listen to patient concerns
- Professional, caring, and efficient nursing/support staff in many instances
- Clean, modern, and comfortable facilities with convenient access and parking
- Prompt service and short wait times reported by many long-time patients
Common complaints
- Difficulties in scheduling appointments and reaching the office by phone
- Rudeness or lack of helpfulness from administrative/scheduling staff
- Frustration with office policies, including "no-show" fees or restrictions, and billing issues
- Perceived focus on profits/corporate policies over patient care in some instances
In patients' words
"Dr. Efaw is a FANTASTIC doctor and I don't want to leave, but if I can't even schedule an appointment I can't trust this office for my healthcare."
— LocalityBiz Review"Dr. Waterfield is amazing, I love her and her support staff/nurses are all wonderful. But, Tammy, her office appointment scheduler, is one of the rudest, unhelpful, and argumentative receptionists I have ever had the displeasure of speaking with."
— Birdeye Review"Patients also highlight the efficiency of short wait times and prompt appointments that respect their schedules."
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