Optum Primary Care - Hicksville, NY
Primary Care • Hicksville, NY
Ratings by platform
- Optum Official Provider Profile: 5.0 stars (13 responses) for individual provider Dr. Abigail Claire O’Brien Scarchilli (13 responses)
- Zocdoc: 4.87/5.0 overall rating for Dr. Lisa Alex
- LocalityBiz (Customer Review): 1/5 stars
What patients say
Patients praise
- Some individual providers receive high praise for being good listeners and showing concern for patients
- Positive experiences reported regarding the friendliness of specific front desk interactions in certain instances
Common complaints
- Frustration with a centralized call center that leads to communication errors and difficulty reaching staff directly
- Complaints about long wait times for appointments and referrals
- Reports of unprofessional or rude front desk staff
- Dissatisfaction with insurance coverage for laboratory services within the network
In patients' words
"Worse customer service in the entire world. Never return the calls and pick up the phone... Nasty and rude front desk."
— LocalityBiz Review"The fact that the patient has to go through a call center outside the country to leave a message for the staff or doctor is seriously wrong on all professional levels."
— LocalityBiz Review"The doctor was a good listener and very concern. The front desk people were so friendly."
— Zocdoc Review for Dr. Lisa AlexMore clinics in Hicksville
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