Urgent Care of Mountain View | Next-Level Urgent Care
Urgent Care • Hickory, NC
Ratings by platform
- Company Website (Aggregated): 3.9/5 (308)
- Toprated Business: 3.8/5 (108)
What patients say
Patients praise
- Efficient and prompt service for some patients
- Convenient alternative to primary care for non-emergency needs
- Professional and kind interactions reported by some users
- Thorough care and clear follow-up plans mentioned in positive testimonials
Common complaints
- Reports of rude or unprofessional phone staff
- Allegations of prioritization of money over patient care
- Difficulties with insurance billing and medical record management
- Employee reports of favoritism and negative talk about patients
In patients' words
"Patient beware! Went in after a car accident - offered my insurance card and they refused to take it... It's all about the money for them -"
— Toprated Business Review"Whenever I can't get into my primary care physician this is where I go... today I called to see how long of a wait there was and the lady who answered the phone was so rude!"
— Toprated Business Review"They were all so professional and kind. The Doctor really took the time to explain what they were doing and made a follow up plan."
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