OrthoVirginia Herndon Clinic, Therapy and Operatory
Physical Therapy • Herndon, VA
Ratings by platform
- Yelp (OrthoVirginia Herndon): 3.9/5 (10 reviews)
- Vitals (OrthoVirginia Herndon): 4.3 (103)
- Washington Consumers' Checkbook (OrthoVirginia — Herndon): Consumer ratings for “superior” across categories (no overall numeric score shown) (4 ratings)
- Healthgrades (OrthoVirginia — Herndon): 40–153 reviews shown by provider (ratings not summarized numerically in snippet) (40, 58, 153, 16, 16 reviews by listed providers)
- BBB (OrthoVirginia, Inc.): Customer reviews show predominantly negative experiences in snippets (overall star rating not provided in snippet) (32 total complaints in last 3 years; 11 complaints closed in last 12 months)
What patients say
Patients praise
- Accommodating/successful clinical care and supportive staff
- Effective therapy and noticeable progress from knowledgeable therapists
- Professional and friendly admin/office staff and courteous communication
- Smooth/successful surgical experiences (where mentioned)
Common complaints
- Billing/insurance and communication problems (late or unexplained bills, portal balance issues)
- Negative bedside manner and unprofessional behavior in surgical prep/recovery process (one detailed account)
- Some patient dissatisfaction with therapy outcomes/progression and feeling “blown off”
In patients' words
"“Would give 0 stars. Terrible bed side manner… the nurse missed her vein several times… [and] anesthesiologist made mocking crying sounds…”"
— localitybiz.com patient reviews (OrthoVirginia Herndon)"“Recently I had foot surgery… the staff couldn't have been any more accommodating! … pre-op Clara, post-op Bre, and Dr. Lutta for all of the excellent care.”"
— localitybiz.com patient reviews (OrthoVirginia Herndon)"“We keep missing your vein because you're not calm” and “Basically, pay the bill or else.”"
— localitybiz.com review and BBB complaint excerpts"“Ortho Virginia billed my military insurance provider… All others were paid by insurance provider….”"
— BBB complaints (OrthoVirginia, Inc.)"“Scheduling… then [they] cancel… Stating the doctor no longer sees this type of patient. Poor communication…”"
— BBB customer reviews (OrthoVirginia, Inc.)"“Some reviewers mention that navigating insurance billing can be challenging despite multiple efforts…”"
— wheree.com customer review summary for OrthoVirginia HerndonMore clinics in Herndon
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