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Good Shepherd Orthopedics

Sports MedicineHermiston, OR

★★★★☆3.8/5249 reviews across 5 platforms

Ratings by platform

  • US News & World Report (Dr. Richard Carpenter): 3/5 (47)
  • US News & World Report (Dr. Jerry Crum): 4/5 (19)
  • US News & World Report (Dr. Patrick Harrison): 5/5 (28)
  • US News & World Report (Dr. James Whittum): 2/5 (62)
  • US News & World Report (Dr. Zhiqing Xing): 5/5 (93)
  • Facebook (Good Shepherd Health Care System): 62% recommend (265)

What patients say

Patients praise

  • Some orthopedic surgeons receive high patient ratings (e.g., 5/5)
  • Patients often identify specific providers as a top choice

Common complaints

  • Providers perceived as uncaring, arrogant, or dismissive of patient pain
  • Lack of effective communication or failure to listen to patient concerns
  • Reports of inaccurate medical notes and perceived incompetence in treatment outcomes
  • Difficulty in receiving thorough examinations or clear instructions

In patients' words

"He didn’t listen to anything I said, acted like he didn’t care what pain I had... won’t go see him again and I’ll see a more qualified actual Orthopedic Specialist"

WebMD (Dr. James Whittum)

"Overwhelmingly shocked by how unhelpful this provider is. Would give 0 stars but have to leave something. Doesn’t listen, was cutting me off to inform me the pain in my injured shoulder isn’t what I say it is..."

WebMD (Dr. James Whittum)

"His demeanor came across as arrogant and uncaring, and he appeared indifferent to my pain, concerns and overall wellbeing."

Healthgrades (Dr. Petersen)

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2].

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