Good Shepherd Orthopedics
Orthopedic Surgery • Hermiston, OR
Ratings by platform
- Healthgrades (Good Shepherd Medical Center - Hermiston, OR): Not stated (review contains negative sentiment) (Not stated)
- Dentillo (Good Shepherd Orthopedics, Hermiston): 3.0/5 (16 Google patient reviews)
- WebMD (Dr. James Whittum): 2.0/5 average (31 ratings (4 written reviews shown))
- U.S. News (Good Shepherd Health Care System-Hermiston, Orthopedic Surgeons): 3/5 patient rating (47 reviews)
- Birdeye (Good Shepherd Medical Group: Emergency Room): 2.6/5 (18 reviews (Google))
- U.S. News (Dr. Richard A. Carpenter at Good Shepherd Health Care System-Hermiston): 3/5 patient experience rating (47 reviews total (U.S. News))
What patients say
Patients praise
- Some doctors/hospital metrics show mid-range patient experience (e.g., U.S. News 3/5)
- U.S. News patient experience framework suggests aggregated metrics across categories based on multiple reviews
- The hospital-stats page describes some positive areas in patient ratings (help when requested, doctors/nurses communicate/respond quickly)
- Good Shepherd Orthopedics’ own site claims staff are “extremely caring” and “treat you as family” (self-description, not reviews)
Common complaints
- Low ratings and negative experiences reported for orthopedics/hospital-affiliated providers (e.g., WebMD average 2.0/5 for Dr. Whittum)
- Negative reviews mention arrogant/unconcerned demeanor and indifference to pain (Healthgrades review snippet)
- Emergency Room reviews are very negative (2.6/5) with complaints about long waits, poor response time, and pain minimized/lack of care
- Some reviews on hospital stats describe customer service issues, including dishonesty and long waits
In patients' words
"“His demeanor came across as arrogant and uncaring, and he appeared indifferent to my pain, concerns and overall wellbeing.” (review for Dr. Petersen)"
— Healthgrades – Good Shepherd Medical Center (Hermiston)"“If you want to feel like they don’t care… or you enjoy having your pain minimized this is the place for you!”"
— Birdeye – Good Shepherd Medical Group: Emergency Room (Hermiston)"“Mr. Whittum… and thinks he knows everything!”"
— WebMD – Dr. James Whittum overview/reviews"“Overall Patient Rating: VERY GOOD” but the page also lists negative customer-service complaints (e.g., dishonesty; long waits)"
— hospitalstats.org – Good Shepherd Medical Center Hospital RatingsMore clinics in Hermiston
Orthopaedic Surgeon Search Results
Patients praise: Strong patient satisfaction for specific surgeons (e.g., Dr. Dawson, Dr. Harrison) · High professional skill, knowledge, and use of advanced surgical protocols.
Lifetime Vision Source: Optometrist, Eye Doctor in Hermiston OR
Patients praise: friendly and personable staff · accommodating and flexible scheduling for families.
Expert pediatric care | Doernbecher Children's Hospital - OHSU
Patients praise: High-quality, specialized pediatric medical expertise · Compassionate care reported by many families during critical situations.
Comparing your options?
Browse other Orthopedics clinics, or filter by state and specialty to compare patient ratings.