Herkimer Office | Costello Eye Physicians & Surgeons
Optometry • Herkimer, NY
Ratings by platform
- Healthgrades: 3.7 out of 5 stars (3 reviews)
- WebMD (Dr. Patrick Costello): 4.0 out of 5 stars (42 ratings with 23 reviews)
- WebMD (Dr. John Costello): 4.5 out of 5 stars (39 ratings with 24 reviews)
- LASIKScore: 5 out of 5 stars (Not explicitly stated)
What patients say
Patients praise
- Excellent cataract surgery outcomes (many achieving 20/20 vision)
- Thorough and clear explanations of procedures and options
- Professional, caring, and compassionate bedside manner of physicians
- Friendly, efficient, and professional staff support
Common complaints
- Long wait times for appointments
- Issues with office organization and scheduling
In patients' words
"I recently had cataract surgery done on both eyes by Dr. Patrick Costello. If you are considering having cataract surgery, I would HIGHLY recommend him. You won’t be disappointed. Both of my surgeries were done at the Griffiss Surgical Center. Dr. Costello and his staff were great. They all showed professionalism, they were very caring and compassionate."
— WebMD (Patient Review)"The biggest drawback is office organization. Waiting an hour and a half for a ten minute visit doesn't seem too considerate to the patients - especially as so many are elderly."
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