Hendersonville Urgent Care & Walk-In Clinic
Urgent Care • Hendersonville, TN
Ratings by platform
- Solv (CareNow Urgent Care): 3.0 out of 5 stars (4 reviews (Solv))
- Birdeye (Vanderbilt Health Walk-In Clinic): 2.9 out of 5 stars (154 reviews)
- Birdeye (Complete Health Partners): 4.9 out of 5 stars (1,262 reviews)
- Yelp (American Family Care Indian Lake): 2.8 out of 5 stars (24 reviews)
What patients say
Patients praise
- Efficient and timely care in many instances
- Professional, kind, and personable medical staff and providers
- Clean facility environment
- Cost-effective alternative to emergency room visits for non-life-threatening issues
- Accessible, walk-in convenience for urgent medical needs
Common complaints
- Long wait times, even with appointments or when the facility appears uncrowded
- Communication issues regarding clinic policies (e.g., patient age requirements)
- Inconsistent staff friendliness at the front desk
- Concerns regarding the thoroughness of examinations and diagnostic follow-up
- Administrative errors, such as failure to send necessary clinical notes or test referrals to other providers
In patients' words
"I was seen in this clinic for the very first time and couldn’t have asked for a better experience. Time from checking in to be moved to a room was minimal and all of the staff was very personable and polite."
— Patient review for CareNow Urgent Care"Great place. I was seen quickly, and the receptionist was very helpful and kind. Doctor Sparks was personable and knowledgeable... Editing my original review... these incompetent staff couldn’t even be bothered to send the clinician notes to the radiology clinic... resulting in my insurance cancelling my much needed, time sensitive appointment."
— Patient review for Complete Health Partners"[A]fter waiting over an hour and her phone never rang but it did pop up a missed call, she called right back to get a recording... only to be told she got put in the back of the list which would be several hours longer."
— Patient review for Vanderbilt Health Walk-In ClinicMore clinics in Hendersonville
AFC Urgent Care Indian Lake, TN - Hendersonville
Patients praise: Friendly, caring, and professional staff · Efficient check-in processes, especially with online booking.
Vanderbilt Center for Women's Health Hendersonville
Patients praise: High praise for specific providers, particularly Lastacia Evans, APRN, for her bedside manner, expertise, and willingness to listen · Patients appreciated feeling heard, respected, and thoroughly educated during appointments.
Hendersonville TN | Orthopedics - TOA
Patients praise: Friendly and helpful front desk and nursing staff · Professional, thorough, and compassionate care from specific physicians (e.g., Dr. Siegel, Dr. Dyer, Dr. Koch, Dr. Burval, Dr. Staelin).
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