Hendersonville TN | Orthopedics - TOA
Sports Medicine • Hendersonville, TN
Ratings by platform
- Birdeye: 4.8 out of 5 stars (aggregated from over 2,100 reviews) (2,157 reviews)
What patients say
Patients praise
- Generally positive experiences with clinical staff, nurses, and physical therapy teams
- Convenience of the facility and accessibility of appointments, including urgent care services
- Professionalism and expertise of specific surgeons and doctors often recommended by neighbors
- Efficiency and quick handling of appointments and surgeries for some patients
Common complaints
- Billing and payment disputes, including issues with overpayment, surprise collections, and confusion over insurance coverage
- Perceived lack of attentiveness, short appointment times, and feeling unheard by some providers
- Complaints regarding customer service responsiveness and professional conduct
- Isolated reports of poor hygiene and unprofessional clinical practices
In patients' words
"I always appreciate the time Stacy spends with me. She always listens and gives very well informed answers."
— Birdeye Review"You'll only get 5 minutes with your doctor. Had it happen with multiple doctors at this location. Barely listen to your problem..."
— LocalityBiz Review"They charged me almost $2,000 up front... [and] we continue to receive a bill from TOA... I have receipts showing weve paid $3,000."
— BBB ComplaintMore clinics in Hendersonville
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