Hendersonville - Premier Radiology Tennessee
Imaging/Radiology • Hendersonville, TN
Ratings by platform
- Birdeye: 2.9/5 stars (201 reviews)
- Facebook: 76% recommend (53 reviews)
What patients say
Patients praise
- Some patients reported friendly, welcoming, and helpful interactions with front desk staff.
- Certain clinicians and technicians were praised for being professional, kind, caring, and making patients feel comfortable during procedures.
- Occasional reports of quick, efficient appointments.
Common complaints
- Persistent complaints regarding billing errors, including issues with credited payments, failure to apply upfront payments, and being sent to collections incorrectly.
- Reports of frustration with outsourced billing processes.
- Dissatisfaction with upfront fee policies for procedures.
- Specific complaints about customer service interactions with staff and technicians.
- Operational issues such as facility doors not being unlocked on time and being directed to portable units in poor weather.
In patients' words
"The care givers and radiologists are great but the outsourced billing is a nightmare."
— MapQuest/Yelp user review"Got right in for my appointment. Pam, the nurse technician, was EXCELLENT. Kind, caring, and good humored."
— MapQuest/Yelp user review"I came for an mri 3/11/2026 and was told to be here at 730. The doors werent unlocked until 740. I was then directed to an outside portable unit on a stormy day."
— Apple Maps user reviewMore clinics in Hendersonville
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Hendersonville TN | Orthopedics - TOA
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