Internal Medicine | HaysMed | Hays, KS
Internal Medicine • Hays, KS
Ratings by platform
- Birdeye (aggregating Google reviews): 4.2 out of 5 stars (based on 411 reviews) (411 reviews)
- U.S. Centers for Medicare & Medicaid Services (CMS): 3 out of 5 stars (overall hospital rating) (788 completed surveys (HCAHPS))
- U.S. News & World Report: 4 out of 5 (patient experience score) (N/A)
What patients say
Patients praise
- Some patients report positive experiences with knowledgeable and caring medical professionals
- Instances of efficient, pleasant, and quick service in specific departments
- General appreciation for the availability of specialized care in the region
Common complaints
- Concerns regarding physician turnover and continuity of care
- Complaints about billing inaccuracies, older/paid bills being re-billed, and unsubmitted insurance claims
- Reports of poor communication, dismissiveness, or rude behavior by some staff members
- Frustration with perceived lack of transparency regarding hospital changes
- Concerns about operational issues, such as inflexible hours at walk-in clinics and perceived lack of staff support
In patients' words
"This is a close-knit community. They like to see the same person every time. They don’t like to have a different doctor each time... It’s just that rapport you have and they know where you’ve been."
— Jodie Wear-Leiker (patient) via KWCH"I have so much trust in them..."
— Patient testimonial via KSNMore clinics in Hays
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Patients praise: highly regarded medical expertise and professional care · strong willingness of many patients to recommend the hospital.
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Patients praise: Fast service (in and out quickly).
Surgery
Patients praise: Skilled, knowledgeable, and professional medical staff · Genuine care and compassion from some providers and nurses.
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