HaysMed - Family Medicine | Hays Chamber
Family Medicine • Hays, KS
Ratings by platform
- Birdeye (Google): 4.2 out of 5 stars (411 reviews)
- U.S. News & World Report (Patient Experience): 4 out of 5 (N/A)
- HospitalStats.org: Average (N/A (Patient Satisfaction))
What patients say
Patients praise
- positive feedback on specific physicians and nurses
- praise for the knowledge and care of medical professionals during hospitalizations
- clean and comfortable clinic facilities
- recognized for quality care with some high-performing designations
Common complaints
- concerns regarding staff turnover and loss of established physicians
- complaints about management, leadership, and communication transparency
- instances of perceived poor patient care or mistreatment reported on social media
- allegations of staffing shortages and over-reliance on traveling nurses
- reports of inconsistent responsiveness when patients need help
In patients' words
"I was very well taken care off while spending a few days there. Only had a problem with one nurse and when I emailed them about it she came down to my room educating me about it."
— Loc8NearMe user comment (August 2023)"The leadership is not going in the right direction, and I don’t know if it’s one person to blame or multiple people, but there is a huge issue and it needs to be handled."
— Community member quoted in KWCH news report (December 2024)"I can’t say enough great things about all the staff we have encountered each time. The knowledge of ALL medical professionals and their genuine care is so appreciated."
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