Hays Medical Center - Providence Directory
Diagnostic Imaging • Hays, KS
Ratings by platform
- Birdeye: 4.2/5 stars (411 reviews)
- Centers for Medicare & Medicaid Services (CMS) data: 3/5 (summary star rating) (788 surveys (HCAHPS))
- MedicalRecords.com: 2.6/5 (5 reviews)
What patients say
Patients praise
- Many patients report positive experiences with individual doctors, nurses, and medical professionals
- Staff praised for their knowledge, genuine care, and dedication
- Some patients appreciate the cleanliness of the facilities and the explanations provided during their care
- High percentage of patients (89%) willing to recommend the hospital according to some reports
Common complaints
- Concerns about administrative leadership and management decisions
- Reports of high staff turnover and reliance on traveling nurses
- Frustration regarding lack of transparency and communication about provider departures
- Patient reports of fragmented care and issues with staff responsiveness
- Isolated allegations regarding medical care quality and facility procedures
In patients' words
"Great staff providing amazing medical care to the region. Grateful for their service and dedication to our community."
— Yelp user review"The leadership is not going in the right direction, and I don’t know if it’s one person to blame or multiple people, but there is a huge issue and it needs to be handled."
— Local community member quote (KWCH News)"I will never again allow my mother to be taken to Hays med. Not once has she ever been discharged without being sent out with one or more health problems only to have to return again."
— MedicalRecords.com user reviewMore clinics in Hays
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