Harwich Port Community Health Center - Outer Cape Health Services
Urgent Care • Harwich, MA
Ratings by platform
- Birdeye (aggregating Google reviews): 3.7 out of 5 stars (168 reviews)
- Leadstal: 3.8 out of 5 stars (135 reviews (from Leadstal))
What patients say
Patients praise
- High quality of care from clinical staff (doctors, PAs) when seen in person
- Appreciation for the cleanliness and physical facilities
- Positive experiences with specific in-house services like the pharmacy and lab/Quest diagnostics
- Friendly, helpful staff reported by some patients
Common complaints
- Extreme difficulty reaching the facility via phone (long wait times, unanswered calls)
- Inconsistent or poor administrative follow-up (dropped referrals, communication gaps)
- Canceled appointments with little notice
- Reports of rude or unhelpful staff interactions
In patients' words
"The level of incompetence and poor management can't be over-stated - it is nearly impossible to reach someone within a half-hour wait time. Once you do connect with a person on the phone, they are most likely ill-suited for the job and/or have not received proper training."
— Birdeye user review"Interviews with... patients at OCHS revealed a few common themes: appointments that are canceled at the last minute, referrals to specialists that languish, and extreme difficulty getting answers over the phone."
— The Provincetown Independent"This place is significantly better the then old house they used to work out of. There's parking, there's the pharmacy and the lab. The staff is always friendly an helpful whether in person or on the phone. Very clean."
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