Outpatient Behavioral Health Services
Psychiatry • Harwich, MA
Ratings by platform
- Birdeye (Aggregate of Google/Birdeye reviews for Outer Cape Health Services): 3.7 out of 5 stars (168 reviews)
- Birdeye (for Northeast Health Services & Cape Behavioral Health): Not explicitly aggregated, but comments are mixed (13 reviews)
What patients say
Patients praise
- Appreciation for access to virtual therapy options, particularly during and after the pandemic
- Gratitude toward individual therapists for their support in managing mental health crises
Common complaints
- Difficulty reaching staff by phone and long hold times
- Issues with appointment scheduling, including last-minute cancellations and double-booking errors
- Perceived lack of compassion, professionalism, and effective communication from administrative staff
- Challenges with pharmacy prescriptions management
In patients' words
"The level of incompetence and poor management can't be over-stated - it is nearly impossible to reach someone within a half-hour wait time. Once you do connect with a person on the phone, they are most likely ill-suited for the job and/or have not received proper training."
— Birdeye Review of Outer Cape Health Services"I'm so grateful for my therapist and for Northeast Health Services, making it possible for me to get therapy throughout the pandemic and beyond virtually."
— Birdeye Review of Northeast Health Services & Cape Behavioral Health"This organization is very unprofessional, and has a strong lack of understanding and compassion for their patients. They don’t listen to their patients input, and think the care is one way."
— Birdeye Review of Northeast Health Services & Cape Behavioral HealthMore clinics in Harwich
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