Harwich Port Community Health Center - Outer Cape Health Services
Primary Care • Harwich, MA
Ratings by platform
- Birdeye: 3.7 stars (168 reviews)
- Leadstal: 3.8/5 (135 reviews)
- Yelp: 3.0 stars (13 reviews)
What patients say
Patients praise
- Some patients report high-quality clinical care from doctors and physician assistants
- Friendly and efficient pharmacy staff noted by some patients
- Office environment occasionally described as clean and welcoming
- Appreciation for in-house lab and pharmacy services
Common complaints
- Extreme difficulty reaching the center via phone, with long wait times and frequent use of answering machines
- Unresponsive or delayed handling of medical referrals to specialists
- Canceled or rescheduled appointments at the last minute
- Lack of effective follow-up and communication regarding test results or care plans
- Some reports of unhelpful or unprofessional staff interactions
In patients' words
"Interviews with Jefferson and five other patients at OCHS revealed a few common themes: appointments that are canceled at the last minute, referrals to specialists that languish, and extreme difficulty getting answers over the phone."
— The Provincetown Independent"Quality of care with Doc's, PA's etc is good. But what does that matter when a nurse calls you back regarding test results and I've called back 3X to return that call, even been escalated to "priority" and still no call back at all."
— LocalityBiz user review"I have to say the pharmacy staff is EXCELLENT !! They go above and beyond. exceed all expectations. I actually look forward to picking up my medication"
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