Eye Care | hartfordhospital.org
Optometry • Hartford, CT
Ratings by platform
- Healthgrades (Dr. Duane Austin): 3.7/5 (9)
- ComplaintsBoard (Hartford Hospital): 1.5/5 (17 (complaints))
What patients say
Patients praise
- High patient satisfaction rates reported by the Eye Surgery Center (e.g., 99% satisfaction with surgical outcomes)
- Patients frequently describe the Eye Surgery Center as professional, efficient, and kind
- Positive feedback regarding the quality of surgical care and facility management at the specialized Eye Surgery Center
Common complaints
- General complaints about Hartford Hospital include long wait times in the ER, poor communication from staff, and dissatisfaction with the complaint resolution process
- Specific patient experiences at the main hospital have included concerns about inadequate assessments, unprofessional conduct, and billing disputes regarding facility fees
- Some patients have reported negative surgical outcomes or complications in eye care contexts outside of the specialized surgery center
In patients' words
"I was immensely impressed with the facility from the time I checked in until I left. Everything ran like the proverbial well-oiled machine."
— Hartford Hospital Eye Surgery Center Patient Feedback"Upon discharge Dr. Kleinberg entered my room (for the first time after a 6 hour wait). Dr. Kleinberg Did Not conduct a physical, neurological, or psychological assessment... Very unprofessional and unsubstantiated evaluation."
— ComplaintsBoard ReviewMore clinics in Hartford
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