UPMC Primary Care Locations | Harrisburg, Pa.

Patients praise

• High levels of patient satisfaction with individual primary care providers, who are frequently praised for being attentive, thorough, and good listeners
• Appreciation for clear, understandable explanations of health issues and treatment plans
• Effective use of patient portals for quick communication and scheduling
• Recognition of skilled and caring staff in certain departments

Common complaints

• Reports of unprofessional, judgmental, or rude behavior by front-desk and clinical staff
• Patient dissatisfaction with communication, including being rushed or feeling unheard during appointments
• Specific grievances regarding administrative issues such as telephone responsiveness and appointment handling
• Mixed experiences with continuity of care and management of medical history