Monarch Family Medicine
Primary Care • Hanover, NH
Ratings by platform
- Birdeye (aggregating Google/Facebook): 5/5 stars (10 reviews) (10 reviews)
- UPMC Provider Profile (Dr. John R. Schwartz): 4.8/5 (384 ratings) (93 reviews)
- UPMC Provider Profile (Dr. Erin M. Roberts): 4.9/5 (234 ratings) (56 reviews)
What patients say
Patients praise
- Highly rated physicians known for being thorough, compassionate, and attentive listeners
- Appreciation for ease of scheduling and timely communication (specifically in direct primary care models)
- Strong patient confidence in clinical competence and professionalism
- Personalized care experiences including thorough home visits in some practices
Common complaints
- Reports of poor customer service and feeling dismissed by staff or medical professionals
In patients' words
"I've received outstanding medical care at Monarch Family Medicine. In my experience Dr. Alvord provides the best Direct Primary Care in the area. My health and wellbeing has improved since becoming a patient at MFM."
— LocalityBiz/Patient Review"Every person working at this location, from staff to medical professionals, are kind, compassionate and genuinely caring. My personal experience with my primary caregiver is something I have never experienced in all my 67 years."
— LocalityBiz/Patient Review"Dr. Roberts is amazing. She came highly recommended by friends. My daughters (ages 10-15) see Dr. Roberts and love her."
— UPMC Provider Profile/Patient Review
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