Pharmacy Services - Hawaiʻi Island Community Health Center
Pharmacy • Hanalei, HI
Ratings by platform
- Birdeye (aggregating Google reviews): 3.5/5 (18 reviews)
- Yelp: Not explicitly stated (low ratings implied by complaints) (7 reviews)
What patients say
Patients praise
- Appreciation for dental services and staff kindness in some locations
- Flexibility and ability to get urgent care when needed at certain sites
- Professionalism and thoroughness reported in associated urgent care facilities
Common complaints
- Inconsistent or poor communication from administrative staff and call centers
- Difficulty reaching staff via phone for scheduling appointments
- Concerns regarding billing transparency and insurance coverage information
- Occasional reports of unprofessional or rude receptionist behavior
In patients' words
"These guys are so difficult!! Receptionist is rude, rude, rude AF!"
— Yelp"The call center or customer representatives are not consistent with giving customers the RIGHT information. You pretty much get bounced around... Bad communication and knowledge of what office does what on a daily basis."
— Birdeye"I am literally FED UP with this clinic. They claim to be big on mental health but you call to schedule an appointment & can't even get through to anyone. EVERYTIME I call, NO ONE answers the phone."
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