Hammond, IN Walk-In Urgent Care | Midwest Express Clinic
Urgent Care • Hammond, IN
Ratings by platform
- Birdeye: 4.8/5 (1,101 reviews (aggregate across platforms))
- Solv (Sibley St location): 4.6/5 (13 ratings)
- Solv (5th Ave location): 4.8/5 (799 ratings)
What patients say
Patients praise
- Friendly, welcoming, and professional staff
- Efficient and quick service/process
- Convenient online registration and check-in options
- Knowledgeable staff regarding insurance coverage
- Attentive and thorough clinical care
Common complaints
- Billing and administrative errors (e.g., incorrect billing for lab work, refusal to resubmit claims)
- Poor communication regarding test results (e.g., lack of follow-up on x-ray results)
- Unprofessional customer service from specific staff members
- Difficulties with administrative tasks like FMLA documentation
In patients' words
"I Loved the experience at Midwest Express Clinic... everyone at the Location was nice nd very Professional, and the Process is quick... the best Location I’ve been at… you can thank me Later."
— Doctors.at patient review"I had a very frustrating experience at this urgent care. I needed them to sign some forms for my FMLA at work, and they told me they would send the fax to the insurance company. However, they never did. When I called afterward, they told me it was my responsibility to send the documents, completely denying that they had said they would fax them."
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