NorthShore Health Centers: Health Clinic in Hammond & Portage, IN
Endocrinology • Hammond, IN
Ratings by platform
- Zocdoc: 4.67/5 (2,019 reviews) (2,019)
- Yelp/MapQuest: 3/5 (16 reviews) (16)
- Yelp (Brand-wide): 2.9/5 (84 reviews) (84)
- NextAdAgency: 4.4/5 (1,817 reviews) (1,817)
What patients say
Patients praise
- Some patients report prompt appointments and efficient service
- Appreciation for knowledgeable and friendly medical staff in specific encounters
- Effective communication and clear explanations by some providers
- Accessible and inclusive care with sliding-scale fee options
Common complaints
- Long wait times for appointments and while at the clinic
- Difficulties in communication including phone unresponsiveness and lack of callbacks
- Unprofessional or rude behavior by receptionists and some medical staff
- Perceived lack of attentiveness or rushing by doctors and nurse practitioners
- Issues with billing, particularly with insurance and Medicaid claims
In patients' words
"I feel like you need to be a trained crisis’ counselor to talk to the receptionists staff that work here they are so defensive to the point it’s rude."
— LocalityBiz (Hammond)"We are always seen at our appointment time or before. The staff is friendly and sweet with the children. Everything is always explained well."
— Yelp/MapQuest (Hammond)More clinics in Hammond
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