Mercy Health Urgent Care, Hamilton
Urgent Care • Hamilton, OH
Ratings by platform
- Solv: 4.7/5 (1,152 ratings)
- Birdeye: 4.3/5 (1,898 reviews)
What patients say
Patients praise
- Generally fast and efficient care with manageable wait times
- Staff described as professional, kind, and helpful by many patients
- Convenience of location and availability of on-site services like X-rays and labs
- Clean and welcoming facility atmosphere reported by a segment of users
Common complaints
- Mixed experiences with doctor bedside manner, ranging from dismissive to attentive
- Occasional reports of rude or unprofessional interactions with staff members
- Issues with facility cleanliness reported by some patients
- Complaints regarding availability of supplies and technical issues (e.g., non-functioning equipment)
- Administrative frustrations, such as redundant check-in processes or registration errors
In patients' words
"Very kind, personable, and professional staff. Addressed the concern & provided efficient, for an appointment. Maybe spent 30 total in the facility."
— Solv patient review"Nurse had no idea how to collect clean catch urine specimen correctly... Underneath the beds was filthy. Received no treatment wasted $70 co-pay."
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