Primary Care | Hamilton | Kettering Health Medical Group
Family Medicine • Hamilton, OH
Ratings by platform
- Kettering Health Official Website (Verified via National Research Corporation): Generally high ratings (often 4.8-5.0/5) for individual providers on the official Kettering Health portal (Varies by provider and location; hundreds of total verified ratings across the system)
- Birdeye (Hamilton Health Center): 4.2/5 (6)
- Birdeye (Walden Ponds): 2.7/5 (21)
- Healthgrades, Yelp, US News: 68%-87% recommendation rate (hospital level) (27-71% (varying metrics))
What patients say
Patients praise
- Many patients report positive, high-quality interactions with specific providers who listen well and show empathy
- Effective, personalized care plans and successful treatment outcomes reported by some patients
- Some staff described as kind and patient, particularly with difficult or sensitive situations
- High average ratings for many individual providers on official health system platforms
Common complaints
- Difficulty scheduling appointments or reaching office by phone
- Reports of rude or dismissive staff reception interactions
- Some patients express dissatisfaction with specific provider interactions, including perceived lack of professional concern or dismissiveness
In patients' words
"My. Primary care doctor is amazing... She goes above and beyond. She takes the time to listen to you."
— Birdeye Review"never even got to schedule an appointment or see a doctor because they simply just don't answer the phone... seems very uncaring."
— Birdeye Review"Rude, scoffed at my testing... Wasted much time & expected a professionals help at..."
— Healthgrades Review"Receptionist was rude!. Acted as if I invaded her lunch by calling In."
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