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PACT Gastroenterology - Physicians Alliance of Connecticut

GastroenterologyHamden, CT

★★★★☆4.2/511 reviews across 1 platforms

Ratings by platform

  • Facebook: 90% recommend (22 reviews) (22 reviews)
  • Vitals.com (Dr. Mark Taylor): 4.2/5 stars (11 ratings)
  • Healthgrades (Dr. Dean Chang): Not specified (16 ratings)

What patients say

Patients praise

  • High level of satisfaction with physician clinical care and expertise
  • Compassionate and attentive bedside manner reported by many patients
  • Professional and thorough procedure explanations
  • Some patients report the office as well-organized and efficient

Common complaints

  • Difficulty reaching the office by phone or scheduling appointments
  • Reports of unresponsiveness or lack of follow-up on test results and referrals
  • Occasional negative interactions with administrative or billing staff
  • Some reports of dismissive or unprofessional behavior by specific providers

In patients' words

"Dr. Varela is the most caring, compassionate doctor. My husband and I are both patients of his and both feel that he is the best. He cares for your issues in a calming and attentive manner. His assistant Iris is also wonderful!"

Google Review via PACT website

"don’t know why no one ever answers the phone. i had no complains with the PA i’m seeing, but the office is poorly handled. took me 3 months to get an appt here just because no one picked up the phone to make my appt."

LocalityBiz review

"I have been a patient of Dr Ginsburg for over 25 years... I recently moved to Georgia to be with my family. I want to thank the entire office for their support and professionalism. The office is a well oiled machine."

Google Review via PACT website

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7].

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