Internal Medicine in Hagerstown, MD - LifeBridge Health
Internal Medicine • Hagerstown, MD
Ratings by platform
- Comparably: Customer Satisfaction Score: 60/100; Customer Service: 2.6/5 stars (Not specified for aggregate brand score)
- LifeBridge Health ProviderMatch Portal: Average ratings for individual providers often range from 4.7 to 4.9 stars (Hundreds of reviews across multiple listed providers)
What patients say
Patients praise
- Individual providers listed in LifeBridge's online portal frequently maintain high ratings (e.g., 4.7–4.9 stars) based on patient-submitted feedback
Common complaints
- Concerns regarding billing practices and outpatient facility fees, which led to a 2026 legal settlement with the Maryland Attorney General
- Reports of poor patient-provider transitions and perceived lack of staff professionalism
- Low Net Promoter Score (NPS) and customer satisfaction scores in national brand reviews
In patients' words
"Transition from CarMedGrp to LBH left me w/no doctor to choose from. Only RN PA, or CRNP. Retained crew are undesirable. Trish is kurt & harsh."
— Yelp user review (July 2026)More clinics in Hagerstown
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Primary Care
Patients praise: High quality of care and thorough examinations · Providers who genuinely listen and show compassion/bedside manner.
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