Pulmonology - Guthrie.org
Pulmonology • Guthrie, OK
Ratings by platform
- Birdeye (Guthrie Corning Hospital): 2.7 out of 5 stars (451 reviews)
- TrustReviewers.com (Guthrie Robert Packer Hospital): 2.9 out of 5 stars (89 reviews)
- Healthgrades (Guthrie Robert Packer Hospital): 70% patient experience rating (Not explicitly stated)
What patients say
Patients praise
- Positive recognition for specific nurses, facilities, and doctors in some departments
- Some patient satisfaction metrics outperform national averages
- Internal initiatives to improve patient experience via Press Ganey surveys
Common complaints
- Difficulty scheduling appointments and long hold times for phone support
- Concerns regarding administrative or office staff communication and professionalism
- Issues with accurate records and medical scheduling coordination
- Complaints about billing practices and perceived unnecessary or excessive medical procedures
In patients' words
"I can’t believe the incompetence of the office staff! My primary referred me and, when I hadn’t heard about an appointment for 6 days, I called... I have NEVER spoken to a person and was put on hold for lengthy periods of time."
— LocalityBiz review of Guthrie Binghamton Riverside Drive - Pulmonary"The nurses, facilities, and most of the doctors were great, but the part of the hospital business end to make the right decisions seems they are content to create a self licking ice cream cone..."
— TrustReviewers.com review of Guthrie Robert Packer HospitalMore clinics in Guthrie
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