Mercy Primary Care - Guthrie Division

Patients praise

• Nursing staff noted for being caring and courteous in inpatient/ER settings
• Successful and efficient experiences with specific services like mammograms
• Positive perceptions of clinical care quality despite administrative issues

Common complaints

• Poor office organization and communication inconsistencies among staff
• Difficulty with administrative processes including appointment scheduling and paperwork handling
• Perceived dismissive or unhelpful attitudes from front-desk staff
• Concerns regarding perceived bias or lack of professional courtesy during interactions