U.S. Dermatology Partners Guthrie
Dermatology • Guthrie, OK
Ratings by platform
- BBB (US Dermatology Partners complaints profile): Complaint count noted: 15 total complaints in the last 3 years; 14 closed in the last 12 months (no star rating). (15 total complaints (last 3 years).)
- Trustpilot (usdermatologypartners.com reviews page): Not specified in the snippet (negative customer-service experience described). (Not specified in the snippet.)
- Comparably (brand reviews/ratings summary): Net Promoter Score (NPS): 0; Product Quality: 3.2/5; Customer Satisfaction (CSAT): 50/100; Customer Service: 3.7/5. (Not specified in the snippet (scores are summarized).)
What patients say
Patients praise
- Office location exists/expanded access via Guthrie opening (informational, not review-based).
Common complaints
- Difficulty contacting/reaching the office by phone; routed to voicemail / impossible phone system (from BBB complaint excerpt).
- No timely prescription/response; wasted time; support via contact form with unclear timing (from Trustpilot excerpt).
- Low customer satisfaction indicators (CSAT 50/100, Customer Service 3.7/5, NPS 0) (from Comparably summary).
- Multiple customer complaints recorded with many closed in a year (from BBB complaint summary).
In patients' words
"“I have placed exactly 15 calls to this office and have NEVER been able to reach anyone.”"
— BBB complaints page excerpt."“poor internal software and support system resulting in a lot of wasted time for a customer.”"
— Trustpilot reviews page highlights."“I have hives and itchy skin all over my body… They said I would get a prescription within 24 hours and I didn't.”"
— Trustpilot reviews page excerpt.More clinics in Guthrie
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