ProHealth Physicians Family Medicine, Guilford
Primary Care • Guilford, CT
Ratings by platform
- Healthgrades (Alexandra Ford, NP): 4.7 out of 5 stars (23 ratings)
- Healthgrades (Mary Ellen Baldino, NP): 3.8 out of 5 stars (29 ratings)
- Healthgrades (Dr. Edmund Kim, MD): 5.0 out of 5 stars (7 ratings)
- WebMD (Dr. Edmund Kim, MD): 4.5 out of 5 stars (6 ratings)
What patients say
Patients praise
- Many patients report providers who are good listeners, compassionate, and attentive to their health concerns
- Some providers are praised for being knowledgeable, thorough, and willing to take extra time to explain medical conditions or look for root causes of issues
- Patients appreciate providers who are proactive and communicative
Common complaints
- Concerns regarding office staff interactions and professionalism, including reports of staff gossiping about patients
- Challenges with scheduling appointments and long wait times
- Communication issues, specifically regarding lab result follow-ups, prescription management, and referral processing
- Specific complaints about poor bedside manner or lack of compassion in certain provider-patient interactions
In patients' words
"Dr. Kim is an excellent listener. Never rushes and always has time to answer all your questions. He is working with you, trying to find the actual root cause of your issue."
— Healthgrades (Dr. Edmund Kim, MD)"I'm still waiting to hear from her. I've called countless times. And then she didn't do the referrals I asked for. ... This has been a horrible experience."
— WebMD (Mary Baldino, APRN)"Staff members gossip about other patients could be heard in the waiting area."
— Yelp (Guilford Family Practice)More clinics in Guilford
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