Pequot Health Center - Groton - Lawrence + Memorial Hospital
Radiology • Groton, CT
Ratings by platform
- Birdeye: 3.5 out of 5 stars (274 reviews)
What patients say
Patients praise
- Praise for nursing and diagnostic staff in specific departments
- High quality of care reported in the surgical and hearing services departments
- Some patients report professional and thorough urgent care experiences
- Efficient processing in specific instances
Common complaints
- Long wait times in the emergency department (ED)
- Perceived lack of compassion or bedside manner from certain providers
- Complaints regarding misdiagnosis or clinical errors
- Communication difficulties with medical staff
- Negative administrative experiences (e.g., computer system issues, scheduling)
- Environmental concerns at the facility (e.g., broken AC, external noise)
In patients' words
"I was processed quickly and the nursing and diagnostic staff were wonderful. Alan Lozano, P.A., was not. Because nothing showed up on the scan, he was completely dismissive of my pain and seemed annoyed that he even had to come in to talk to me."
— LocalityBiz review"I leave two stars simply because their surgical center is amazing, however the ED - not so much. ... If the nurses hadn't insisted I got an ultrasound, I may have died from internal bleeding from the rupturing tube."
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