Orthopedic Partners: Home
Orthopedics • Groton, CT
Ratings by platform
- Healthgrades (Dr. Steven Carlow): 3.9 out of 5 stars (20 ratings)
- Yelp: Varies, but reviews include both positive and negative sentiment (10 reviews)
- Vitals: 1 rating/review (1 review)
What patients say
Patients praise
- Effective surgical outcomes (hip replacement mentioned)
- Professional and kind bedside manner from specific physicians
- Clear explanations of medical conditions from some providers
Common complaints
- Poor administrative management and communication
- Excessive wait times for appointments
- Unprofessional or hostile staff behavior
- Difficulties in getting doctors to return calls
- Concerns regarding bedside manner and lack of empathy
- Unexpected or unclear billing/payment policies
In patients' words
"Everytime I go to this practice I am disgusted by the behavior of the staff. They seem to think their job is to whine and cry about themselves without any caring about accomplishing anything for the patient."
— Vitals"Worst doctors office I have ever dealt with. I can’t imagine what goes on in that office but don’t expect a call when they say they will and if you’re hoping to reach them stop trying and switch doctors."
— Healthgrades"Dr. Thoms is the very best! Did my hip replacement surgery No problems at all! Excellent staff as well."
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