Grinnell Family Practice Clinic - UnityPoint Health
Primary Care • Grinnell, IA
Ratings by platform
- Healthgrades: 3.3 out of 5 stars (3 reviews (aggregated))
- Birdeye: 1 out of 5 stars (1 review)
What patients say
Patients praise
- Some patients report friendly and caring staff members who make patients feel prioritized
- Appreciation for specific departments, such as OB nursing staff for being helpful and friendly
- Reports of convenient same-day scheduling for illness in some instances
Common complaints
- Reports of unhelpful or unfriendly staff/front desk service
- Complaints regarding long wait times and scheduling difficulties
- Billing issues, including mismanaged claims and debt collection mistakes
- Reports of perceived condescending or dismissive behavior from staff
- Concerns regarding the transition from a local hospital model to a larger corporate health system
In patients' words
"The staff is so friendly and caring, they make you feel like you are their top priority. Hardly ever have to wait and when I do they keep me informed."
— Healthgrades Review"No one greets you at the front desk. They are not very welcoming. Took me an hour to get a simple test done. None of the staff was friendly."
— Healthgrades Review"Terrible experience and I have been angry ever since! I made an appt and of course gave them my updated phone number when I did... It's the medical clinic who says my phone number is out of date."
— Birdeye Review
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