Bon Secours — St. Francis Gastroenterology
Gastroenterology • Greenville, SC
Ratings by platform
- Healthgrades (group directory) — Bon Secours - St. Francis Gastroenterology (Greenville): 21 Ratings (group listing) (21 ratings (provider/group listing); exact text reviews not shown in snippet)
- Healthgrades (group directory) — Bon Secours-St. Francis Gastroenterology (Greenville): 17 Ratings (group listing) (17 ratings (provider/group listing); exact text reviews not shown in snippet)
- U.S. News (patient experience) — Bon Secours St. Francis Health System-Greenville Gastroenterologists: Patient Experience rating: 3 / 5 (74 Reviews)
- U.S. News (patient experience) — Dr. Peter A. Naas (Bon Secours St. Francis Health System-Greenville): Overall: 4/5 (patient experience) (101 Reviews total (25 within last 12 months))
- U.S. News (patient experience) — Dr. Matthew R. Barnes (Bon Secours St. Francis Health System-Greenville): Overall rating: 4.6 / 5 (35 total patient reviews (summary based on up to 20 recent reviews, no older than 2021))
- Bon Secours doctor profile — Ross A. Sage: Patient reviews on profile (no numeric rating in snippet) (Not specified in snippet)
- Bon Secours doctor profile — Melissa R Grinnell, PA-C: Overall Score: 4.9 out of 5 (340 ratings, 32 reviews)
What patients say
Patients praise
- Providers and staff described as thorough, knowledgeable, and attentive to patients’ concerns
- Good bedside manner and caring/professional attitude reported in testimonials/reviews
- Patients appreciate clear explanations and time taken to address questions
- Positive patient experience scores appear for some individual gastroenterologists (e.g., 4/5 and 4.6/5)
Common complaints
- At least one negative complaint-like review mentions confusion about an outpatient visit outcome, lack of answers by phone, and concern about charging for a procedure that did not occur
- Some patient experience metrics on U.S. News for an individual provider show lower category scores (e.g., follow-up rated 2/5) and overall for the group page is 3/5
In patients' words
"“Dr Saha is great. She is very personable, always puts me at ease… Great experience and great results.”"
— Greenville Endoscopy Center - St. Francis — Medical services in Greenville, SC (localitybiz.com)"“We just want your money no matter what… I paid almost $400 and they will still most likely charge me for full procedure that did not happen.”"
— Greenville Endoscopy Center - St. Francis — Medical services in Greenville, SC (localitybiz.com)"“Patients consistently express high satisfaction… professional, kind, and caring… thorough and clear explanations… taking ample time to address patient questions.”"
— U.S. News Doctors — Dr. Matthew R. Barnes, MD (patient experience summary)"“Patient Experience. 3 / 5. 74 Reviews.”"
— U.S. News — Bon Secours St. Francis Health System-Greenville Gastroenterologists (group page)"“Overall Score 4.9 out of 5 340 ratings, 32 reviews… She made me feel comfortable and listened to my issues.”"
— Bon Secours — Melissa R Grinnell, PA-C (patient reviews snippet)"“Very helpful… Very grateful… Got me in for an appointment in a week.”"
— Bon Secours — Bon Secours - St. Francis Gastroenterology (patient testimonials on location page)More clinics in Greenville
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