Behavioral & Mental Health | Montana - Benefis Health System
Psychiatry • Great Falls, MT
Ratings by platform
- Medicare.gov / CMS HCAHPS: 3 out of 5 stars (Medicare/general hospital rating) (352 surveys (CMS HCAHPS data))
- Best-rehabs.com (referencing Google reviews): 4.4 out of 5 stars (16 reviews (Google))
What patients say
Patients praise
- Dedicated and empathetic behavioral health staff
- Structured inpatient programs for mental health and addiction
- Commitment to ongoing support after discharge in the behavioral health unit
Common complaints
- Poor response time and communication between departments
- Concerns regarding nurse communication and staff responsiveness
- Negative reports regarding patient care, billing processes, and discharge planning
In patients' words
"The Staff and team members work diligently for the comfort and care of their patient’s needs. I was extremely grateful for the service we got in our time of need."
— Google Review (via Best-rehabs.com)"Poor lack of response time; one hand doesn't know what the other is doing. Confusion among the Departments."
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