East Mountain Medical
Family Services • Great Barrington, MA
Ratings by platform
- Birdeye/Google aggregate: 3.0 out of 5 stars (based on 4 reviews) (4)
What patients say
Patients praise
- High-quality, professional physicians
- Helpful and caring staff once seen
- Non-judgmental care provided by clinicians
- Quick and painless blood draws
- Efficient and responsive practice environment
Common complaints
- Difficulty scheduling appointments
- Long wait times for appointments
- Concerns about patient care quality in recent years
- High staff turnover
In patients' words
"They no longer care about their patients and they have time for no one. They don't keep emergency appointments open in their schedule for patients with emergencies or dire situations. If you call with a serious medical problem, they try to give you an appointment four months out."
— Patient review on Google/Birdeye"My doctor, Dr. Andrew Potler, is a marvelous physician. He's friendly, he takes time with each patient, he's thorough and very professional."
— Patient review on Yelp"Due to a vastly imbalanced patient to doctor ratio, it can be tough to get an appointment scheduled. However, once you have an appointment, the faculty and staff are very helpful."
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