Grapevine - CareNow Urgent Care
Primary Care • Grapevine, TX
Ratings by platform
- Yelp: 2.5 out of 5 stars (214 reviews)
- Solv Health: 3.0 out of 5 stars (108 reviews)
What patients say
Patients praise
- Convenient online check-in system with callback feature
- Some patients report friendly and attentive medical staff (including specific doctors/PAs)
- Efficiency of care once seen by a provider
- Facility cleanliness
Common complaints
- Long wait times, both in waiting rooms and treatment rooms
- Inconsistent customer service and staff professionalism
- Issues with administrative tasks, such as handling forms or check-out procedures
- Reports of locked doors during operating hours and lack of staff responsiveness
In patients' words
"What should have taken 30 mins ended up being 2 hrs. I would not recommend this location."
— Yelp Review"Quick, fast, and courteous. Definitely convenient with the courtesy callback when it’s time for you to come in. A lot better then sitting in a waiting room."
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