Treatment - Cibola County
Substance Abuse Treatment • Grants, NM
Ratings by platform
- Birdeye: 2.8 out of 5 stars (235 reviews)
- MedicalRecords.com: 2.9 out of 5 stars (28 reviews)
- Vivian Health: 3.8 out of 5 stars (6 reviews)
What patients say
Patients praise
- Some patients report kind, polite, and professional care
- Appreciation for personalized care and dedicated medical staff in specific instances
- Nursing staff noted as helpful by some individuals
- Recognition as a non-profit serving the community regardless of ability to pay
Common complaints
- Reports of rude, inhumane, or disrespectful staff behavior
- Complaints regarding misdiagnosis or refusal of emergency care
- Issues with persistent billing errors despite having active insurance
- Concerns about the quality of care received and feelings of being unsafe
In patients' words
"The ER staff was awfully rude. They treated me in an in humane way. At discharge I had multiple bruises that I didn't have upon arrival."
— Birdeye review"They turned me away from the emergency room because, I couldn't pay for medicine and misdiagnosed me. Later that night I was airlifed out to a VA medical center for treatment."
— MedicalRecords.com review"I have been billed four separate times when I have active Medicaid and each time they say that they're going to fix it and then I get another bill."
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