Optimal Health of Southern Oregon: Family Medicine: Grants Pass, OR
Geriatrics • Grants Pass, OR
Ratings by platform
- Birdeye/Google: 4.8 out of 5 stars (aggregated) (483 (Birdeye/Google aggregation))
- Yelp: 2.0 out of 5 stars (7)
- Internal Website Testimonials: 4.7 out of 5 stars (64 (internal))
What patients say
Patients praise
- Patients appreciate the attentive, knowledgeable, and patient-centered approach of Dr. Wendell Heidinger
- Friendly, professional, and welcoming staff environment noted by many reviewers
- High satisfaction with the practice's thoroughness and willingness to listen during consultations
- Holistic, whole-body approach to family medicine is highly valued by some patients
Common complaints
- Reports of poor follow-through on medical history and care coordination
- Allegations of HIPAA violations regarding the mishandling of patient records
- Complaints regarding unprofessional office management, including missed appointments and lack of provider preparedness
- Some patients expressed dissatisfaction with clinical competence and communication style
In patients' words
"Many patients praise Dr. Hettinger’s attentive care and genuine concern, which fosters confidence in the treatment received."
— Wheree (Customer Feedback Summary)"Dr. Heidinger of Optimal Health is seriously the best. Great listener, smart and with a very pleasant demeanor. Never in a rush."
— Yelp Review"The worst place because of the worst so-called Dr could have. No follow-thru When you provide a medical background... Never remembers why."
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