Baylor Scott & White Endocrinology and Diabetes – Grapevine

Patients praise

• Some patients praise specific providers (e.g., Dr. Bashyam) for being knowledgeable, attentive listeners, and personable
• Appreciation for efficient communication of treatment instructions by certain staff members in specific instances

Common complaints

• Poor administrative and communication processes, including difficulty reaching the office by phone and long hold times
• Frustrations with appointment scheduling and follow-up care coordination
• Concerns regarding feeling rushed, dismissed, or treated like a number by certain providers
• Reports of lack of oversight or continuity of care between appointments