Golden Health & Golden Valley Medical Centers - Premise Health
Primary Care • Goldfield, NV
Ratings by platform
- Comparably (Premise Health corporate): 65/100 CSAT score; Net Promoter Score (NPS) of 15 (N/A (aggregated company data))
- Birdeye / LocalityBiz (Premise Health Wellness Center - Las Vegas): 3/5 stars (2 reviews)
What patients say
Patients praise
- Professional, kind, and compassionate staff
- Convenient access to care and pharmacy services
- Supportive and encouraging healthcare environment
- Improved patient health outcomes
Common complaints
- Appointment scheduling difficulties and inflexible grace periods
- Dissatisfaction with customer service responsiveness
In patients' words
"Everyone, from check-in, to the nurses, to the Doc is exceptional. They’re so kind. They never make you feel rushed. They take the time to talk to you like a person."
— Member feedback on the official Golden Health & Golden Valley Medical Centers website"They've rescheduled with me twice and I was patient... they refused to see me. Talking about a strict 10 min grace period, which is not posted anywhere... They couldn't be patient with me."
— Patient review of a Premise Health facility on Birdeye/LocalityBizMore clinics in Goldfield
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