Gloucester Family Health Center | Patient-Centered Health Care
Endocrinology • Gloucester, MA
Ratings by platform
- HelpConnectUsa: 3.7/5 (49)
What patients say
Patients praise
- comprehensive medical, dental, and behavioral health services
- sliding fee scale and services regardless of ability to pay
- Patient-Centered Medical Home (PCMH) PRIME certification status
- individual providers noted for being thorough, compassionate, and attentive
Common complaints
- reports of poor staff communication and rudeness
- difficulties obtaining specialist referrals
- long-term patient frustration with provider turnover
- dissatisfaction with call center systems and follow-up times
In patients' words
"They are very rude, they hang up on you when they don't want to listen to you... I’ve had 4 different primary cares because they have left. You don’t get a notice in the mail or like this last time none."
— LocalityBiz reviewer"Very professional and attentive to health needs. Schedules enough time and listens carefully to any issues. Highly recommend."
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