Heritage Health Care Center | Skilled Nursing Home & Rehabilitation
Skilled Nursing • Globe, AZ
Ratings by platform
- CMS/NursingHomeDatabase.com: 2 out of 5 stars (CMS overall rating) (4 substantiated complaints on record since 2023)
- Seniors.fyi: 4.4 out of 5 stars (82 reviews)
- MyCaringPlan: 8.1 out of 10 (48 reviews across the web)
What patients say
Patients praise
- Compassionate and caring staff reported by some families
- Strong rehabilitation services and outcomes
- Cleanliness of the facility noted by some visitors
Common complaints
- Allegations of neglect and poor hygiene practices
- Concerns regarding inadequate supervision and delayed responses to call lights
- Reports of staff being unresponsive or prioritizing other tasks over patient care
- Specific complaints about wound care and medical oversight quality
- Reported incidents involving lost personal belongings
In patients' words
"One reviewer says residents are ignored and CNAs are lazy, focused on money rather than patient care."
— Seniors.fyi"This place has the best care! The staff is the best I've seen, they are very knowledgeable, caring and friendly."
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