Mountain Family Health Centers - Improving Community Health
Primary Care • Glenwood Springs, CO
Ratings by platform
- Yelp and BirdEye aggregators: Average ratings across public platforms generally fall between 2.5 and 2.8 out of 5 stars (Ratings are based on a limited pool of reviews across various platforms, often numbering fewer than 20 per site)
What patients say
Patients praise
- some patients report quick and effective emergency or acute care when needed
- recognized as a Patient-Centered Medical Home (PCMH) Level 3 by the NCQA, indicating a commitment to structured, holistic care coordination
- mission-driven organization focused on community health for all regardless of ability to pay
- occasional reports of positive experiences with medical staff compassion and dedication
Common complaints
- reports of rude, unhelpful, or dismissive reception and office staff
- frustration with administrative processes, including referrals, authorizations, and insurance issues
- concerns regarding staff turnover and continuity of care
- complaints about appointment scheduling, including inflexibility with late arrivals and long wait times
- some negative experiences with medical provider communication and competence
In patients' words
"They were incredibly unhelpful. The receptionist was very rude and had no compassion."
— Yelp review of Glenwood Springs location"I really appreciated the help I got from the staff there, and wanted to put in a good word for them."
— BirdEye review"I have never experienced a more inept, incompetent medical care provider in my life. The mistakes and troubles they've put myself and my family through are too numerous to list."
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