Primary Care Medical Home - Glens Falls Hospital - Albany Med ...
Family Medicine • Glens Falls, NY
Ratings by platform
- rater8: 4.7 out of 5 stars (Health Center on Broad Street) (1,900+ ratings (with 582 comments))
What patients say
Patients praise
- Professional and friendly staff in clinical roles (nursing/technicians)
- High satisfaction with specific providers and their ability to explain medical information clearly
- Efficient and thorough annual examinations
Common complaints
- Staff professionalism, specifically front desk and reception, cited as rude or condescending in some cases
- Difficulty or perceived disregard in communication regarding medical history and treatment plans
- Concerns regarding provider turnover and continuity of care
In patients' words
"I received the most condescending and rude operators. Three different secretaries talked down to me... they were not helpful in anyway shape or form."
— LocalityBiz (Irongate Family Practice)"Emma psa was very helpful. Linda the xray tech was very knowledgeable and professional."
— rater8 (Health Center on Broad Street)"Professional, attentive to needs and Denise was extremely thorough with my annual checkup."
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